What does a Receptionist do?

A Receptionist serves as the first point of contact for clients or visitors to a business. They greet guests, answer phones, and direct inquiries to the appropriate parties. Receptionists also perform administrative tasks such as scheduling appointments, managing calendars, and processing incoming and outgoing mail.

Receptionist Responsibilities

  • Greet clients and visitors with a positive, helpful attitude.
  • Assist clients and vendors in finding their way around the office.
  • Help maintain workplace security by issuing, checking, and collecting badges as necessary and maintaining visitor logs.
  • Assist with a variety of administrative tasks including copying, faxing, taking notes, and making travel plans.
  • Prepare meeting and training rooms.
  • Answer phones in a professional manner and route calls as appropriate.
  • Sort and distribute incoming and outgoing mail and packages.
  • Schedule appointments for other employees or managers as needed.

Receptionist Qualifications

  • High School Diploma, Associate’s degree, or equivalent.
  • Prior experience as a Receptionist in a related field.
  • Excellent written and verbal communication skills.
  • Competency in Microsoft applications including Word, Excel, and Outlook.
  • Multi-line phone system experience.
  • People-oriented with an interest in speaking to and interacting with people all day.
  • Effective time management skills.

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