What does an ERP Support Specialist do?

An ERP Support Specialist  provides technical expertise, analysis, training, and implementation services related to Enterprise Resource Planning (ERP) software. They determine ERP needs, design customized ERP solutions, and integrate ERP technologies with existing systems.

An ERP Support Specialist can also maintain and optimize ERP solutions across multiple departments of an organization, allowing for both front and back-end support of an organization’s ERP system.

ERP Support Specialist Responsibilities

  • Conduct business process analysis and consultation to establish ERP needs.
  • Analyze the current IT systems in place and perform enhancements if needed.
  • Write customized programs and scripts, as well as configure ERP applications.
  • Develop user-friendly functions and interfaces.
  • Install business process management software and ensure seamless integration with IT systems to automate different company functions.
  • Provide technical support and training for ERP end-users.
  • Prepare development progress updates and document ERP processes.
  • Adhere to company policies and industry regulations.
  • Keep updated with the latest trends in ERP and innovative solutions for businesses.

ERP Support Specialist Qualifications

  • Bachelor’s degree in information technology, computer science, or similar.
  • Certification in Oracle SaaS ERP or SAP ERP business process integration are a plus.
  • At least two years of experience as an ERP specialist in a related industry.
  • A background in business administration, project management, or a related field.
  • In-depth knowledge of ERP development tools, coding languages, and business processes.
  • Strong organizational and time management skills.
  • Excellent problem-solving skills.

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