What does a Service Account Executive do?

A Service Account Executive in the construction industry is generally responsible for managing client relationships and overseeing a contractor’s service-related activities. They focus on account management and service delivery and play a vital role in fostering long-term client relationships that drive revenue growth for the company.

Service Account Executive Responsibilities

  • Develop and maintain strong client relationships, ensuring exceptional service delivery.
  • Identify and pursue new business opportunities, expanding services and driving revenue growth.
  • Promote the company’s construction services, educating clients on additional offerings that will bring them value.
  • Conduct needs assessments with clients to propose tailored solutions.
  • Prepare and present proposals in collaboration with internal teams.
  • Negotiate service contract terms, aligning with client expectations.
  • Collaborate with internal teams for seamless service delivery and client satisfaction.
  • Stay informed about industry trends, competitor activities, and market dynamics.
  • Implement strategies for client retention and proactive management of client expectations.
  • Provide regular reports on client interactions, business development, and revenue growth.

Service Account Executive Qualifications

  • Bachelor’s degree in business, construction management, engineering, or a related field.
  • Proven experience in a client-facing role within the construction industry, with a track record of successful business development and account management outcomes.
  • Familiarity with relevant construction services, processes, and industry trends.
  • Excellent communication and presentation skills, with the ability to effectively convey complex construction concepts to clients.
  • Ability to assess client needs and meet them effectively.
  • Demonstrated ability to work collaboratively with internal teams to achieve client satisfaction and business objectives.

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