What does an IT Support Specialist do?
An IT Support Specialist provides an organization with information technology support to optimize their operational efficiency. They maintain and troubleshoot computer systems, networks, and other technological equipment or applications.
An IT Support Specialist offers technical assistance to users and resolves hardware and software issues. Specialists may also install new applications, perform system updates and backups, and ensure system security.
IT Support Specialist Responsibilities
- Consult with IT Managers and other departments as needed.
- Provide IT assistance to employees and customers.
- Train end-users in hardware functionality and software programs.
- Resolve logged errors in a timely manner.
- Monitor hardware, software, and system performance metrics.
- Update computer software, hardware, and systems as needed.
- Maintain databases and ensure system security.
- Document processes and perform diagnostic tests.
- Stay abreast of technological advancements and trends in IT support.
IT Support Specialist Qualifications
- A bachelor’s degree in computer science, information technology, or similar.
- At least two years of experience in IT Support.
- Exceptional ability to provide technical support and resolve queries.
- In-depth knowledge of hardware, software, and networks.
- Ability to determine IT needs and train end-users.
- Proficiency in IT helpdesk software.
- Experience in documenting processes and monitoring performance metrics.
- Advanced knowledge of database maintenance and system security.
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